Update your Windows 7 OS to the latest updates through Windows Server Update Services (WSUS).Perform either of the two options below to fix the issue: If you are using a Windows 7 version that does not support SHA-2, the drivers for your device will not be installed correctly. Razer Products use SHA-2 digital certificates for their drivers. Restart your PC to completely uninstall the drivers.Right-click on the unused drivers then select “Uninstall device”.Remove old drivers from the Device Manager. If the device is working properly on a different computer, have the USB port on your PC checked by the manufacturer or a reputable technician.Ĭlean reinstall your Razer Synapse 2.0 if the issue persists. Test the device on another PC with the same Razer Synapse version or try connecting to different ports. How to manually check for updates on Razer Synapse 2.0.Ensure your Windows OS and Razer Synapse 2.0 are updated.See How to use the Device Detection Troubleshoot Tool for instructions. Use the Device Detection Troubleshoot Tool. If the device is working properly on a different computer or different port, have the USB port on your PC checked by the manufacturer or a reputable technician. Test the device on another PC with the same Razer Synapse version or try connecting to different ports.Navigate to the "Details" tab and look under "File version". If the number matches 1.7.0.27, your Riot Vanguard is outdated and should be updated or uninstalled for devices to be detected in Razer Synapse 3.Look for vgk.sys file and right-click, select Properties.
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